Shipping policy

SHIPPING POLICY

Thank you for shopping with Serenna. Here's everything you need to know about how and when your order will arrive.

Order Processing
All orders are processed within 1 to 3 business days after your order is placed. You'll receive a confirmation email once your order has been placed, and a second email with tracking details once it ships.

Shipping Times
Once your order has shipped, estimated delivery is 5 to 10 business days, depending on your location. Please note that delivery times are estimates and may occasionally be affected by customs, postal delays, or other factors outside our control.

Shipping Cost
We offer free shipping on all orders.

Tracking Your Order
Every order is shipped with tracking. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Delays
While we do our best to ensure your order arrives on time, we are not responsible for delays caused by shipping carriers, customs processing, or other events outside our control. If your order hasn't arrived within the estimated window, please contact us and we'll be happy to help.

Wrong or Incomplete Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we'll do our best to correct it before your order ships.

Questions?
If you have any questions about your order or our shipping policy, please reach out to us at support@serennaglow.com and we'll get back to you as soon as we can.