Frequently Asked Questions
Will it really look like the photos and videos?
Yes. The galaxy effect looks best in a dark room. The darker your space, the more immersive and vivid the stars, nebula and aurora appear on your ceiling and walls.
How many effects does it have?
The Serenna Galaxy Projector includes 24 different effects, from drifting stars and spiral nebula to soft aurora, planets and more. You can switch between them to match any mood.
Is it easy to set up?
Very. Just plug it into any USB port, choose your effect, and adjust the angle to fill your ceiling. There's no app, no batteries and no complicated setup. It works right out of the box.
Is it too bright to sleep with?
No. The brightness is adjustable, so you can set a soft, gentle glow that's perfect for relaxing or drifting off to sleep.
Is it a good gift?
It's one of our most popular gifts, loved by partners, kids and anyone who enjoys a calm, cosy room. The reaction when someone sees their room transform is priceless.
How long does shipping take?
Orders are processed within 1 to 3 business days and typically arrive within 5 to 10 business days. Every order is shipped with tracking so you can follow your package.
What if I'm not happy with it?
We offer a 30-day return policy. If it doesn't turn your room into the calm, starry space you hoped for, contact us within 30 days for a full refund. If your item arrives faulty, we'll replace it or refund you at no cost.
How can I contact you?
Email us anytime at support@serennaglow.com and we'll get back to you within 24 hours, Monday to Friday.